Here at Get Safe Online, we sometimes get email from people who have had problems buying and selling on eBay. They sponsor Get Safe Online but we are separate organisations. Our resources are limited and we can’t offer individual advice or help. So we asked eBay for some tips about where to get help on their site.
We’re conscious that there’s more we can do to make it easier for our members to get in contact with us and so we are currently in the process of trialling a phone support facility for some of our more frequent buyers and sellers. If successful, we will roll it out to more customers in future.
However, there are still lots of ways to get in touch with eBay and get help if you have a problem:
- Online help. We have an extensive help library. You’ll find solutions to many common problems
- Get in touch. You can use our online contact system to report a problem. Here, you can report a seller if your item was not received or not as described, submit an unpaid item dispute, and report any other problems you may have regarding your account
- Report suspicious emails. If you get any suspicious emails purporting to be from eBay or PayPal you can immediately report them to spoof@ebay.co.uk or spoof@paypal.co.uk. Forward the entire email to us. We will reply promptly letting you know whether or not the email or website is fake or genuine
(eBay takes immediate action against spoof or phishing websites – through links with the companies that host them, 80% of fake sites that are reported to us are brought down within 24 hours and 90% are brought down within 48 hours)- Report breaches of eBay’s listing policies. At the bottom of every listing, there is a link where you can ‘report this item’ if you believe it may contravene our listing policies. Every single report made in this way is reviewed by our team in Dublin
- Community boards. The Community Boards on eBay are a useful way for members to share information and get advice from other members on a range of topics. Whether you’re looking for real beginner stuff such as how to list an item for sale or something more complex to do with running a business, you can get the answers from other community members on the boards. For those who are new to eBay we’d recommend you visit the ‘new to eBay’ discussion board
Technorati Tags: eBay, online help, community boards, spoof emails
